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In the 1980’s when the Japanese invaded the U.S. with high quality products, everyone thought that quality circles would enable us to compete. Then in the late 80’s Total Quality Management was a business philosophy for all the company’s activities. But by 1992 TQM was fading and Business Process Reengineering became the hot new management tool. Two years later the Boston Globe declared; “Reengineering is losing its luster”, and businesses began to abandon BPR for Six Sigma. Today companies like GE, Home Depot and 3M are reducing their Six Sigma commitment.
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