Why does customer service have to be so difficult and mysterious? It's developed into a separate division grafted onto lots of companies, like an odd, extra appendage. It's created multi-billion-dollar upstarts like Salesforce.com, whose palpitating heart beats to the rhythm of CRM, or customer-relations management software. It's launched motivational-speaking careers
Why does customer service have to be so difficult and mysterious? It's developed into a separate division grafted onto lots of companies, like an odd, extra appendage. It's created multi-billion-dollar upstarts like Salesforce.com, whose palpitating heart beats to the rhythm of CRM, or customer-relations management software. It's launched motivational-speaking careers
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