How NOT To Handle A Crisis: XO Communications' Monumental Fail

XO Communications is breaking every crisis management rule in the book. Compare XO to GoDaddy. GoDaddy crashed yesterday as well, possibly taking XO with it, in a cascading failure. But where XO went Missing in Action, GoDaddy went into high gear. Not only did they fix the problem in an hour, they responded to every tweet asking for help...in minutes.