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Many business owners don't realize that their success is driven by a small subset of their products, services, and customers. Actual profit drivers may be hidden in a mass of data and unknown opportunity costs, making it difficult for owners to act strategically when planning future product and service mixes. Many business owners get by on their instincts, making the right decisions more often than not. But why rely on instinct when the information needed to make informed decisions is available?
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