How incentive gaming may have played a role in VA wait time controversy

According to a recent CNN report, the FBI has opened a criminal investigation of the Veterans Affairs Department. Among other allegations, an internal audit of the department revealed that supervisors ordered workers to falsify computer records to show that veterans were waiting less for doctor and hospital appointments than they actually were. These supervisors got bonuses partly by reporting low wait times, according to the news report. This is a classic example of incentive gaming, says a bus...