Improving the patient experience: Consulting other hospitals means looking at the wrong benchmark Five tips to build a better benchmark--and better results, even better HCAHPS --from Ritz-Carlton, Cleveland Clinic, and others inside and outside healthcare:
Improving Patient Experience: Why Hospitals Consulting Other Hospitals Won't Fix Healthcare
Forbes - 20 Jun 2014 19:49
Improving the patient experience: Consulting other hospitals means looking at the wrong benchmark Five tips to build a better benchmark--and better results, even better HCAHPS --from Ritz-Carlton, Cleveland Clinic, and others inside and outside healthcare:
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