Airlines are used to getting complaints on social media, but there is a limit to what they will do to make a customer happy. One passenger found JetBlue's limit on Saturday. Matthew Lush, an Internet celebrity who describes himself as "your new gay best friend", called the carrier on Nov. 25 because he wanted to cancel a non-refundable ticket. JetBlue's customer service said that there would be a fee of $150, but Lush wanted a full refund Although the service agent offered to lower the fee to $1...
Airlines are used to getting complaints on social media, but there is a limit to what they will do to make a customer happy. One passenger found JetBlue's limit on Saturday. Matthew Lush, an Internet celebrity who describes himself as "your new gay best friend", called the carrier on Nov. 25 because he wanted to cancel a non-refundable ticket. JetBlue's customer service said that there would be a fee of $150, but Lush wanted a full refund Although the service agent offered to lower the fee to $1...
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