'70 percent of CRM installs fail' and other crappy stats you should ignore

Now and then, you'll hear a statistic or fact that is so striking, it’s hard to ignore. "As many as 70 percent of CRM implementations fail," one Butler Group analyst said, according to analyst Michael Krigsman, who quizzed The Butler Group about this very stat back in 2009. The media grabbed hold of those words like a bulldog […]