Salesforce Adds The Power of Data Science to Its Service and Marketing Clouds

Leading Customer Relationship Management software vendor Salesforce.com recently announced the addition of data science capabilities to its Service Cloud and Marketing Cloud. In the Service Cloud, the power of data science will be harnessed for automation of certain customer service tasks. In the Marketing Cloud, marketers will be able to use data science for predictive and targeted marketing. The latest product releases follow Salesforce CEO Marc Benioff's recent claim that the revolution in...