Studies have shown that 68% of customers leave a business relationship because of a perceived attitude of indifference on the part of the company. Perception is everything. Perhaps employees aren't actually indifferent—it's perceived that they don't care. Lack of warmth in business could be killing your bottom line.
Losing Customers Over Poor Service? Lessons From TD Bank & Big Ass Fans On Overcoming Indifference
Forbes - 16 Aug 2015 21:30
Studies have shown that 68% of customers leave a business relationship because of a perceived attitude of indifference on the part of the company. Perception is everything. Perhaps employees aren't actually indifferent—it's perceived that they don't care. Lack of warmth in business could be killing your bottom line.
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