Why I insist every VC and employee at my startup first train as a restaurant host

GUEST: Working in technology isn't easy, especially for those of us who have lived through the peak of the 1999 bubble and subsequent crash. But that was nothing compared to a nightshift at Texas Roadhouse, the national steakhouse chain. When I joined NoWait in 2013 as CEO, the founders suggested I work a couple of hosting shifts […]