GUEST: Get ready for customer service via text-messaging. Google is apparently working on an interactive and automated chat app and Facebook announced its Messenger-based customer service initiative last year. Then, just this week, Facebook-owned WhatsApp announced that it was dropping its subscription fee and would instead monetize by letting companies use the messaging service to interact […]
GUEST: Get ready for customer service via text-messaging. Google is apparently working on an interactive and automated chat app and Facebook announced its Messenger-based customer service initiative last year. Then, just this week, Facebook-owned WhatsApp announced that it was dropping its subscription fee and would instead monetize by letting companies use the messaging service to interact […]
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