Facebook Plans to Introduce Customer Service Chatbot and Live Chat APIs for iOS Messenger App

Facebook is planning to provide developers with toolkits for customer service chatbots and live chat APIs, according to a few sources that spoke with TechCrunch. The company will debut the new features at Facebook's F8 conference next week, following in line with a host of recent institutions getting behind chatbot support. Facebook's intentions are to connect its users with businesses via its standalone chat app, Messenger. [Direct Link] The new program will connect those businesses with Facebo...