Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach

It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons, in fact, in my training sessions for restaurant waitstaff (I'm a customer service consultant and customer service trainer): that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition, comfort, and anticipation, delivering a bit of theater, and, sometimes, serving as couples counselor and family mediator. Getting food to the table is re...