GUEST: Chatbots have been around for a while. Yet, now that Facebook will allow businesses to deliver automated customer support and interactive experiences through bots, they will be everywhere soon. Brands might feel that they should replace their human employees with chatbots now, but they should think hard before shaking up the status quo. Ideally, humans […]
GUEST: Chatbots have been around for a while. Yet, now that Facebook will allow businesses to deliver automated customer support and interactive experiences through bots, they will be everywhere soon. Brands might feel that they should replace their human employees with chatbots now, but they should think hard before shaking up the status quo. Ideally, humans […]
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