GUEST: The customer economy has propelled the customer experience and the digital transformation to the top of enterprise's agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer interactions. Together with marketing and sales technologies, it now forms a three-legged stool for enterprises to create unique systems of […]
The ultimate guide to customer interaction management for Dreamforce
Venture Beat - 2 Oct 2016 19:25
GUEST: The customer economy has propelled the customer experience and the digital transformation to the top of enterprise's agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer interactions. Together with marketing and sales technologies, it now forms a three-legged stool for enterprises to create unique systems of […]
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