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Customer service chatbots miss the big picture

Venture Beat - 16 Oct 2016 23:10
Customer service chatbots miss the big picture GUEST: With all the hype around bots and the messaging economy, it's easy to see why most people would miss the bigger picture. The harsh truth is that bots in isolation will not deliver any benefits to the enterprise; they will probably turn into a net cash and resource drain, instead. The challenge for bots is […]
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