For all the time I spend on the road as a customer service consultant, speaker, and customer service expert-for-hire, or holed up in the library as an author, I spend about as much time at home with my dogs. And lately I've been finding parallels between their dogs-eye view of the world and what works in customer service.
For all the time I spend on the road as a customer service consultant, speaker, and customer service expert-for-hire, or holed up in the library as an author, I spend about as much time at home with my dogs. And lately I've been finding parallels between their dogs-eye view of the world and what works in customer service.
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