In any entrepreneurial venture, customer service mishaps can happen that can endanger your customers, or you, or even your ability to carry on in business. Tom Colicchio, the celebrity chef and Top Chef judge, has over time developed a recovery system for such life-and-death emergencies:
Celebrity Chef Tom Colicchio: When Customer Service Recovery Means Life Or Death
Forbes - 6 Nov 2016 02:44
In any entrepreneurial venture, customer service mishaps can happen that can endanger your customers, or you, or even your ability to carry on in business. Tom Colicchio, the celebrity chef and Top Chef judge, has over time developed a recovery system for such life-and-death emergencies:
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