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How AI and messaging are redefining customer service

Venture Beat - 27 Dec 2016 22:10
How AI and messaging are redefining customer service GUEST: The past few months were full of exciting announcements around two key topics: artificial intelligence and mobile messaging. Both have made significant leaps in progress, and together will make a very exciting year ahead for businesses. This year, Google announced Click-to-Message; Amazon released the Lex bot building toolkit; and mobile messaging platforms like Facebook Messenger and WhatsApp surpassed 1 […]
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