Voice or text for bots? It's all about context

GUEST: In 2016, Facebook took the bot world by storm when it opened up its Messenger platform to developers. Then came Amazon's voice-controlled Alexa, and the hype shifted towards all things voice. So noticeable was the shift that New York-based startup studio Betaworks rebranded its popular Botcamp event from last year to Voicecamp this year. The integration […]