Bots don't need personas, they just need to understand ours better

GUEST: Siri, Alexa, Cortana, Watson, Zo, Buddy. As AI bot making continues to take off, bot developers and marketers have been keen on giving their bots names that sound human. They’re also giving them a face and their own distinct personality. However, as intelligent bots or virtual assistants move towards becoming an $11 billion industry by 2024, […]