To get close to a customer, it helps to live and breathe the realities, challenges, and aspirations of that customer's industry. In the case of Reliance Partners, a commercial insurance agency that specializes in the transportation and logistics industry, they've turned this into an obsession.
The #1 Customer Service Secret: To Bring Customers Close To You, Get Close To Your Customer
Forbes - 3 Jun 2019 18:33
To get close to a customer, it helps to live and breathe the realities, challenges, and aspirations of that customer's industry. In the case of Reliance Partners, a commercial insurance agency that specializes in the transportation and logistics industry, they've turned this into an obsession.
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