The war between AI and other high technology on the one hand, and human agents on the other, has been dissolving. The best setups I've been involved with as a customer experience consultant feature the two as allies in favor of the customer, a theme in evidence at CCW-Customer Contact Week-as well.
How AI And Human Agents Can Ally For An Improved Customer Experience: Insights from CCW And More
Forbes - 9 Jul 2019 22:48
The war between AI and other high technology on the one hand, and human agents on the other, has been dissolving. The best setups I've been involved with as a customer experience consultant feature the two as allies in favor of the customer, a theme in evidence at CCW-Customer Contact Week-as well.
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