Uber's Investigation Department is Coached to Protect the Company Over Riders

Interviews with over 20 current and former members of Uber's investigation team state that Uber puts the company's liability over the safety of its riders. "Investigators are there first to protect Uber; and then next to protect the customer," says former Uber investigator and trainer Lilli Flores. "Our job is to keep the tone of our conversations with customers and drivers so that Uber is not held liable."The investigations team, made up of around 80 employees, is tasked with handling the worst...