AUTOMATION The Pandemic Is Emptying Call Centers. AI Chatbots Are Swooping In Karen Hao | MIT Technology Review “Over the last few years, advances in natural-language processing have also dramatically improved on the clunky automated call systems of the past. The newest generation of chatbots and voice-based agents are easier to build, faster to deploy, […]
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AUTOMATION The Pandemic Is Emptying Call Centers. AI Chatbots Are Swooping In Karen Hao | MIT Technology Review “Over the last few years, advances in natural-language processing have also dramatically improved on the clunky automated call systems of the past. The newest generation of chatbots and voice-based agents are easier to build, faster to deploy, […]
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