Orange mobile phone fault means I'm paying for calls I can't make

My Orange phone has lasted only 11 months – and Orange won't replace it before my free upgrade is due in January When my Orange mobile phone developed a fault 11 months ago I was given a replacement, but this has now stopped working. Orange refuses to replace it because my 90-day warranty has expired and it says it has no facilities to repair it. Since I am due a free upgrade in January I don't want to have to pay for a new phone to tide me over for just three months, but Orange, despite ...