Zappos CEO Tony Hsieh Says You Can't Have An Agenda With Everyone You Meet

Tony Hsieh is a serial entrepreneur who co-founded Zappos, the online shoe and clothing retailer he now runs. He's also co-founder of the Downtown Project, which is seeking to revitalize Las Vegas's downtown. He spoke with Inc. reporter Issie Lapowsky: "My fascination with serendipity started in college. I think for most people, college was the last time it was normal to just randomly run into people all the time. As you get older, you drive to work, see the same people every day, then go home. ...