McDonald's Created A New Position To Deal With Customer Service Problems In Stores

McDonald's is trying to reach dissatisfied customers by adding people to fetch sauce packets and Happy Meal toys, according to a report by Julie Jargon at The Wall Street Journal. The restaurant chain found that one in five customer complaints were related to customer service, and that number is increasing all the time, according to a leaked presentation distributed to franchise owners. To help deal with the problem, the company created a new position of "runner." That person will "hand out cups...