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How Millennials And Digital-Savvy Consumers Are Pushing A Huge Shift In The Retail Banking Industry Banking institutions are in a race to provide the newest online and mobile features to their users, as retail banking branches lose their relevance fast. That's because banks know that these services are how they will win over their next-generation of client. This is particularly important in the banking industry because bank customers tend to be extremely loyal. So, capturing the attention of younger adults — and, in particular, millennials — when they're first choosing their bank can lead...
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