Rackspace's Answer to Amazon: Higher Price, Better Service

Amazon, Microsoft, and Google might think price cuts are the way to go in the highly competitive public cloud sector, but the San Antonio-based Rackspace seems to think otherwise. It rolled out a new managed cloud service plan earlier this week that focuses on more reliability and better customer support — at a higher price tag. Every new customer at Rackspace will now be a part of its entry-level Managed Infrastructure plan, which offers architectural advice, security guidance, and 24-7 acces...