The #1 Dumb Thing Businesses Do to Hurt Themselves

If you really want to hurt your business, ignore what your customers want. Let me give you a few examples of this stupid business trick in action. If you're a seafood fan like me, chances are you've eaten at Red Lobster. A couple years ago, I noticed the quality of service sharply decreased. It turns out, in their never-ending quest to cut costs, the owners eliminated all busboy positions and demoted many of the servers. In addition to bussing their own tables, servers now had to take on four ta...