Wal-Mart desperately needs to fix customer service

Wal-Mart just announced it would raise pay, ramp up training, and fix scheduling for associates.  Company executives say they are making these changes to retain good workers and improve customer service. While this expensive investment is driving the share price down right now, it's actually necessary for Wal-Mart's long-term success. "Pay and benefits are a key ingredient to improving the store experience," CFO Charles Holley told press and analysts on the call.  Wal-Mart customers across the...