Forbes -
11 Mar 2015 14:00
At an American Express call center in Phoenix, a worker has been chewed out by one customer too many. In the past, she didn’t have any outlet for her stress and frustration, except maybe to grab a Snickers bar or a cigarette, or to complain to a friend or spouse. But now she has a healthy alternative. She can phone a licensed counselor sponsored by the company who will talk her through one of three stress-reduction methods, either meditation, progressive muscle relaxation or mindfulness, which...
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