If You're A Volkswagen 'Dieselgate' Victim, Will You Cooperate?

My friend and frequent mentor Jim is an owner of a diesel-engine Volkswagen. He got “the letter” this week. Michael Horn, Volkswagen of America CEO, expressed the company’s deepest regrets for violating its customers’ trust in creating engine software to circumvent environmental regulations, will do everything necessary to make it right, kiss your baby and dog, etc.