I was badly let down by Bank of Scotland's bereavement service

The bank took my name off our joint current account instead of my late partner's, then gave me the runaround My partner died in January and I went into a local Bank of Scotland branch with all relevant documents to close his accounts and transfer our joint Ultimate Reward current account into my sole name. This account includes benefits such as travel insurance and AA cover. A few months later, I contacted the AA to ask about upgrading the policy and was told I couldn't as my name had been remov...