To Keep Checkout Promise, Morrisons Upgrades Queue Management System

Morrisons, the fourth-largest supermarket in the UK, is making headway on a turnaround launched three years ago when former Tesco executive David Potts was named CEO. The 491-store chain had been struggling since the entry of discounters Aldi and Lidl into its market earlier in the decade. Among the many improvements implemented under Potts' watch has been Morrisons' Checkout Promise: Extra checkouts will be opened if there is more than one person ahead of a customer in a queue. When Morrisons a...