Rise Of Returns: How Retail Can Combat Its $351 Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in a year, and you might just be exiled for good. Retail returns have become such a nightmare that even the world's third largest retailer has recently made waves by changing how it handles customers the company thinksabuse the system -- despite touting a free and easy returns policy. There's no doubt Amazon's decision is a controversial one. But its choice to ban return-happy customers, in an effort ...