Mina Hsiang helped save Healthcare.gov a decade ago. Today she's rewriting the government tech playbook

The U.S. Digital Service Chief on how government’s IT has—and hasn’t changed since the Obamacare website mess In October 2013, Mina Hsiang, then an analytics executive for a healthcare startup, arrived in Washington, D.C. for an unusually high stakes assignment. President Barack Obama’s signature initiative, Healthcare.gov, had imploded spectacularly upon its launch, preventing tens of millions of people from signing up for newly required health plans. Its continued technical outage had ...