Why CEOs need to check their blind spots and their judgments

In his new book, the former CEO of Yum! Brands, David Novak, breaks down how leaders can stop judging others. As CEO of Yum!, I also had the privilege of touring our restaurants often, meeting frontline workers who were just as smart as I was but who hadn't had the same opportunities. Because they happened to be washing dishes, working the drive-through, or standing at a grill, people automatically assumed that they didn't have much to say worth listening to. It was a big mistake that I always t...